ADDENDUM TO MSS POLICIES ON INTERNET SALES
MSS AUTHORIZED RESELLER QUALITY CONTROL POLICY
I. PURPOSE
This Authorized Reseller Quality Control Policy shall apply to each reseller that is authorized by MSS to order, carry, store and/or sell MSS products, either domestically or internationally. The purpose of the Policy is to ensure the continued quality, efficacy, freshness, and authenticity of MSS products across all channels. It shall be distributed to all authorized resellers and MSS will take measures to ensure that authorized resellers continue to adhere to the Policy.
II. POLICY
It shall be the formal Policy of MSS that all authorized resellers:
- Shall sell MSS products only in their original packaging, unopened, with the sole exception of Professional products which may be applied to multiple clients by medical professionals or licensed estheticians;
- Shall store all MSS products in a clean and dry environment;
- Shall store and use MSS products at generally accepted room temperature (15°-25°C, 60°-77°F.) in an environment that does not otherwise subject the products to wide variations in ambient temperature;
- Shall not sell expired or discontinued MSS products, but shall return all such product to MSS or one of its authorized representatives;
- Shall ensure that the batch numbers and expiration dates on all MSS products remain legible at all times and are not covered;
- Shall report all adverse events (including product reactions) to MSS or an authorized representative of MSS;
- Shall immediately report any serious adverse event (defined as an event involving medical intervention) to MSS or an authorized representative of MSS;
- Shall report to MSS or an authorized representative any attempt by any person to collect expired, discontinued, excess, or unused MSS product from the authorized reseller;
- Shall report to MSS or an authorized representative any purported MSS products noticed at another location or on another website that is believed to be from an unauthorized source, diverted, expired, discontinued, or counterfeit; and
- Shall be aware of and inform their customers of MSS’s Limited Product Warranty and Return Policy and Customer Satisfaction and Return Policy, which can be found on our website (https://www.mariniskinsolutions.com/), and shall follow those Policies with all customers. MSS will not guarantee the quality of MSS products sold by unauthorized resellers, or by resellers who fail to adhere to this Policy.